The Pricing Conversation

Amar Pandit , CFA , CFP

Amar Pandit

A respected entrepreneur with 25+ years of Experience, Amar Pandit is the Founder of several companies that are making a Happy difference in the lives of people. He is currently the Founder of Happyness Factory, a world-class online investment & goal-based financial planning platform through which he aims to help every Indian family save and invest wisely. He is very passionate about spreading financial literacy and is the author of 4 bestselling books (+ 2 more to release in 2020), 8 Sketch Books, Board Game and 700 + columns.

My colleague Sayok met him on a warm afternoon.

A seasoned MFD.
Decades in the business.
A respectable book.
Loyal clients.

A familiar story.

They sat down.
The conversation began politely.
Tea arrived.
Numbers were mentioned.
And then, almost on cue, came the question.

“Mujhe batao…aaj kal valuations kya chal raha hai? (Tell me…what are the valuations like these days?)”

My colleague smiled.

He had heard this before.
He began the way we always do.

“It depends on a few things. The quality of your clients. The age profile. The concentration. The engagement levels. The processes you follow. The sustainability of your revenue. The quality of the team. The growth potential…

Before he could go further, the gentleman raised his hand.
“(Woh sab chodo…Ek mota moti batao) Leave all that,” he said, almost impatiently.
“Just tell me the ballpark. What is the price going on these days?”

There was silence for a moment.

Not awkward.
Just revealing.

My colleague leaned back and looked at him.

“What exactly are you trying to value?” he asked gently.
“My business, of course,” the gentleman replied.

“Is it a business?” my colleague asked.

The question hung in the air.
The gentleman looked slightly puzzled.

“Of course it is. I have been running it for 25 years.”

“I am sure you have,” my colleague said.

“But tell me something. If you stop coming to work tomorrow, what happens?”

There was a pause.

“My clients know me. They trust me. They will stay.”

“For how long?” my colleague asked.

Another pause.

“And more importantly,” he continued, “who do they stay for? You, or the business?”

The gentleman did not answer immediately.
Because somewhere, he knew the answer.

This is where the conversation always becomes interesting.

We all like to believe we have built something valuable.
Something that can be measured.
Something that can be priced.

But valuation is not about what you feel.
It is about what can survive without you.

The gentleman tried to steer the conversation back.
“But surely there are multiples, right? Some standard numbers?”

My colleague smiled again.
“There are. But they come at the end. Not at the beginning.

He leaned forward.

“Let me explain it differently.”
“If I walk up to you and ask, what is the price of a house in the area you stay, what would you say?”

The gentleman replied instantly.
“It depends.”

“Exactly,” my colleague said.
“On what?” he asked.

“Location. Size. Construction. Amenities. Demand.”

“And if I said leave all that, just tell me the ballpark price, what would you think?”

The gentleman smiled.
“I would think you are not serious.”
“Or not informed,” my colleague added.

They both laughed.
The ice had broken.

But the message had just begun.

“You see,” my colleague continued, “most MFDs are not really selling a business. They are selling a dependence.

The gentleman frowned slightly.

“Dependence?”

“Yes. A set of relationships that are deeply tied to one individual. A way of working that exists in your head. A system that is not documented. A client experience that is inconsistent. A revenue stream that is vulnerable to your absence.”

He paused.

“That is not a business. That is a high paying job or at best a practice.”

The gentleman was now listening very carefully.

“And high paying jobs and practices,” my colleague said, “are very difficult to value meaningfully. Because the buyer is not just buying assets. He is buying risk.

“Risk of what?” the gentleman asked.

“Risk of clients leaving. Risk of revenue dropping. Risk of things not working the same way. Risk of discovering that what looked stable was actually fragile.”

The room was quiet.
This was no longer a pricing conversation.

It had become a reality check.

“But I have good clients,” the gentleman said, almost defensively.

“I am sure you do,” my colleague replied.

“But are they your clients or are they clients of the business?”
There is a difference.

A big one.

Clients of a person can leave with the person.
Clients of a business stay with the business.

And that difference.
Is where valuation lives.

My colleague continued.
“Let me ask you something else. Do you have a clear process that any trained professional can follow to deliver the same experience?”

The gentleman shook his head slowly.
“Do you have a second line of leadership that your clients trust?”

Another no.

“Do you have documented workflows, systems, and a structure that ensures continuity?”

Silence.

“And finally,” my colleague said, “have you consciously built this with the intention of making it transferable?”

The gentleman leaned back.

For the first time, he was not thinking about price.
He was thinking about what he had built.
Or perhaps, what he had not.

The desire for a ballpark number had come from a place of curiosity.
Maybe even ego.
But now, it had been replaced by something far more important.

Clarity.

“Valuation,” my colleague said softly, “is not a number you pick from the market. It is a reflection of what you have built.”

He paused.

“And more importantly, how you have built it.”

Because two MFDs with the same AUM can have completely different valuations.
One may have a structured, scalable, process-driven business with strong client relationships that are institutionally anchored.
The other may have a relationship-driven practice that depends entirely on one individual.

On paper, they look similar.
However, they are worlds apart.

“And here is the most important part,” my colleague added.

“Valuation is not an event. It is a journey.”
“You do not wake up one day and decide to sell and expect the best outcome. You build towards it. Intentionally. Thoughtfully. Over years.

The gentleman nodded slowly.
The urgency for a number had disappeared.

In its place was a deeper question.
“What should I do now?” he asked.

My colleague smiled.
“Now we can begin the real conversation.”

Because the real question is never.
“What is the price going on these days?”

The real question is.
“What am I actually building?”

Is it something that depends on you.
Or something that can outlive you.

Is it something that generates income today.
Or something that creates value tomorrow.

Is it a high paying job/ practice.
Or is it a business.

And once you answer that honestly.
Valuation stops being a mystery.
It becomes an outcome.

A natural consequence.
Of the choices you make every single day.

The meeting ended without a number.
But it ended with something far more valuable.
A shift in thinking for the gentleman.
This is where the real value begins.