Demo Mindset versus Experience Mindset


Amar Pandit
A respected entrepreneur with 25+ years of Experience, Amar Pandit is the Founder of several companies that are making a Happy difference in the lives of people. He is currently the Founder of Happyness Factory, a world-class online investment & goal-based financial planning platform through which he aims to help every Indian family save and invest wisely. He is very passionate about spreading financial literacy and is the author of 4 bestselling books (+ 2 more to release in 2020), 8 Sketch Books, Board Game and 700 + columns.

March 19, 2021 | 3 Minute Read

I often hear this line “Give me a Demo” when it comes to a Software Product. This has almost become a standard and everyone has accepted this as a way of doing things. However, I feel that when people come to a Demo, they come with something I call the Demo Mindset or the Audit Mindset. They start thinking like auditors.
Sadly, many people think the role of an auditor is to find gaps and shortcomings. I have even seen seasoned auditors guilty of these mistakes. Sometimes they miss out what is amazing in products and obsess about finding “what’s not there” in the products. This is because many have been trained to think in a certain way.
Take the example of the first car you sat in. It might not have been the best but was it better than faster horses. Yes, 10X better. You did not think about what was missing or point out 10 things that were not there; you focused on learning how to drive it and then getting better at driving. This is because you adopted an Experience Mindset.
Let us now say you have gone to buy a car with your family. Do you take a demo of all car features for 1 hour or do you take the car for a test drive with your family?
When you experience a product, you see it from the lens of a customer and the focus is on how you feel (and whether it feels right). When you take a demo, the focus is on finding shortcomings and missing things.
Experience the Product like you experience a sport (by playing it) or like you listen to music (the way it feels).
Action Point – Adopt an Experience Mindset (It might not be easy for you, but you got to start somewhere if you want to get better). If you want to really implement this mindset, you can do so by experiencing our Conversational Tools or the Happyness Factory platform, where you can experience it like an End User; go through the Experience with your spouse or with a client and his/her spouse. See how it feels.
Similar Post
Nano Learning
The Greatest Alpha
Here is a question for you...
What is the greatest alpha that you bring to your customers/clients?
The common answers...
Beating the Benchmark (this technical one comes first on ....
Read More
3 November, 2023 | 2 Minute Read
Nano Learning
Simple is not Easy…
Simple is in Fact Hard.
Sounds confusing. Let me give an example. "Eat Less and Exercise" are the 4 golden words for being fit and healthy.
It is simple but how easy is it ....
Read More
16 July, 2021 | 3 Minute Read
Nano Learning
Which Business are you in?
We are in the "Investor Management" Business not in the Investment Management Business.
We are in the "Personal" Business not in the Finance Business.
We are in the "Trust" Busines ....
Read More
6 March, 2020 | 1 Minute Read
Nano Learning
Expert in the Sale versus Traditional Salesperson
In the world of sales, there is a distinct difference between an expert in the sale and a traditional salesperson. Understanding this difference is crucial for building lasting cli ....
Read More
31 May, 2024 | 2 Minute Read
Nano Learning
Service versus Hospitality
In his book,"Unreasonable Hospitality" Restaurateur Will Guidara, wrote about a question he asks everyone. “What’s the difference between service and hospitality?
4 October, 2024 | 2 Minute Read
Nano Learning
The Similarity between Horses and Excel
Henry Ford once said that if I had asked consumers what they need, they would say Faster Horses. However, the reality was that they needed cars.
Fast forward today in our industry ....
Read More
29 May, 2020 | 1 Minute Read
- 0
- 0
0 Comments